Privacy Policy
Effective Date: 24/10/2025
Wallum Industries Pty Ltd
ABN: 87 676 843 986
Website: www.wallumcc.com.au
1. IntroductionWallum Industries Pty Ltd (“Wallum Industries”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our commercial cleaning and biosecurity services, employment opportunities, and website.
By accessing our website or providing your information to us, you agree to the terms of this Privacy Policy.
2. Information We CollectWe may collect the following types of information:
> Personal Information: your name, address, phone number, and email address.
> Employment Information: qualifications, work history, identification documents, and training records (for job applicants).
> Business or Client Information: contact details, service site addresses, and billing details.
> Financial Information: payment details for invoicing or service agreements.
> Digital Information: IP address, browser type, device information, and site usage data collected through cookies and analytics tools.
> Other Information: any details you provide voluntarily when contacting us or completing online forms.
3. How We Collect Your InformationWe collect information in several ways, including:
> Directly from you when you complete a form, send an email, make an enquiry, or apply for a job.
> Through our website and digital platforms, including cookies and analytics tools.
> From third parties, such as recruitment agencies, client referrals, or publicly available sources.
You are not required to provide your personal information, but if you choose not to, we may be unable to provide some services or process your request.
4. Why We Collect Personal InformationWe collect and use personal information to:
> Deliver cleaning, hygiene, and biosecurity services.
> Respond to enquiries and provide quotes.
> Manage client accounts, invoices, and communication.
> Recruit, train, and support our employees and contractors.
> Improve our website, services, and customer experience.
> Meet legal, regulatory, and insurance obligations.
We only collect the information necessary for our business functions and will not use it for unrelated purposes without your consent.
5. Use and Disclosure of InformationWe may share personal information with:
> Employees, contractors, and trusted service providers who assist in delivering our services.
> Technology and support providers such as Webflow, Google, Xero, and other secure third-party systems.
> Regulatory authorities or law enforcement agencies when required by law.
We do not sell, rent, or trade personal information to any third parties.
6. Data Security and StorageWe take all reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information is stored securely in password-protected systems, encrypted databases, and cloud platforms with restricted access.
If data is stored with third-party providers outside Australia (such as Google or Webflow), we ensure those providers maintain equivalent privacy safeguards in accordance with international privacy standards such as the GDPR.
7. Website and CookiesOur website uses cookies and analytics tools (such as Google Analytics) to collect non-identifiable information about your interaction with our site, such as page views, time spent on pages, and browser type.
Cookies help improve user experience and website performance. You can disable cookies in your browser settings; however, some site functions may not operate as intended.
When submitting any form through our website, you consent to the collection and handling of your personal information as outlined in this Privacy Policy.
8. Access, Correction, and DeletionYou may request access to, correction of, or deletion of your personal information by contacting us in writing at
Contact Us.We will take reasonable steps to verify your identity and respond to your request within a reasonable timeframe.
9. Data RetentionWe retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law (such as employment or accounting records).
When no longer needed, information is securely deleted or anonymised.
10. Complaints and Contact InformationIf you have any questions, concerns, or complaints about how we handle your personal information, please contact us:
Privacy Officer
Wallum Industries Pty Ltd
Contact Us.We will acknowledge and investigate your complaint within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
.
11. Policy UpdatesWe may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The most current version will always be available on our website.
Last updated: 24/10/25
